Working student position (m/f/d) in the Consumer Connection department
- cosnova GmbH
- Limespark
- Working student
Fulfilling responsibilities. A team that inspires.
- You support us in handling consumer service inquiries across our service channels and occasionally by phone, ensuring that consumers receive fast, empathetic, and helpful responses.
- You help identify recurring questions, feedback, and consumer needs, and prepare these insights for relevant internal stakeholders.
- You support the team in making key insights from consumer inquiries visible and sharing them with the appropriate departments.
- You challenge existing processes, contribute your own ideas, and support the continuous improvement of our consumer service operations.
- You maintain and structure information in Salesforce, Microsoft 365, Asana, Intercom, and Shopify, while supporting the team with operational and organizational tasks.
You bring the skills. We give you the space.
- You are an enrolled student with an interest in communication and marketing.
- You are available to support us for at least 6 months and can ideally start as soon as possible.
- You are confident writing in both German and English. Dutch skills are a plus, but not required.
- You work in a structured and reliable way and are able to keep track of multiple topics simultaneously.
- You are eager to learn tools such as Salesforce, Intercom, and Shopify, or already have some initial experience with them.
- You think proactively, identify opportunities for improvement, and are motivated not only to execute processes but also to help further develop them.
- You are interested in beauty, consumer behavior, and understanding how feedback can help create better services, products, and experiences.
Exciting work. Benefits that matter.
- Team: A collegial and motivated team that is looking forward to you and with whom you can actively shape our success story
- Practical insights: Valuable insights into the day-to-day business of a global beauty company with flat hierarchies and short decision-making processes
- JobTicket: Discounted JobTicket for comprehensive use in the entire RMV area
- Flexibility: Through mobile working and flexible working hours
- The classics: Subsidized lunch, fruit, and free hot and cold drinks
- Benefits, benefits, benefits: Our own nail studio, free products from our essence and Catrice brands, as well as access to exclusive offers at special conditions (corporate benefits) and, of course, attractive payment
We look forward to receiving your complete job application in English or German. Your contact person for this vacancy is Xenja Domscheit (Junior HR Operations Manager, +49 6196 76156 1489).
- Xenja Domscheit
- Junior HR Operations Manager
- +49 6196 76156 1489
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